****** The KEY Points of our Success ******

Service with a personal touch

From the moment you make your booking to the time you return from your holiday, you will benefit from our professional experience, friendly service and attention to detail. Our company has grown year on year but we have never lost track of what makes us successful. Our Managing Director still visits the resorts himself and personally chooses new small and friendly hotels and Resorts which he feels will best appeal to our reputed guests. This is a job which is far too important to be delegated to anyone else. Of course, he is not the only one who visits the properties. Close on his heels are our local managers who check every aspect related to the health and safety of new accommodation, then follows our brochure editor who ensures that the brochure description is as accurate as possible and then come our staff to make sure that they are all familiar with new additions before the season starts. 


Our Accommodation - a home from home

As well as visiting all of the accommodation featured in this Website in person, our Managing Director also monitors guests reports throughout the year to ensure that our high standards for cleanliness, comfort, and friendly service are met. Where possible our accommodation is chosen for its traditional hospitality, and the personal touch which is part of our company philosophy. We work extremely closely with those hotels which we feature and consider their staff to be an integral part of our team, so we expect from them the same high standards of service as from our own staff. Last year, for the first time, we signed 'Exclusivity' contracts with some of our favourite hotels, which means that we are the only KERALA tour operator chosen to work with these hotels. This policy has proved to be popular. It guarantees you the most favourable prices and the highest standards of service, whilst enabling you to spend your holiday with like-minded individuals. If you don't see the hotel of your choice featured on this site, please do ask. We can often provide you with an individual quotation. 

Our most valuable asset - our resort team

Our reps are far more than just company representatives, they are your hosts in KERALA. You will find our team of English and German-speaking reps an invaluable source of local information and advice. They are carefully selected for their local knowledge, warm, friendly personalities and common sense. For many of our guests they become trusted friends and guides; other guests prefer to be more independent and our representatives will respect that too. We receive so many complimentary letters, emails and phone calls about our reps, many of whom have worked with GLAD Tours for many years, that we decided it was time to give them the recognition they deserve. We sincerely believe that the job they are doing is not just being a rep, but really acting as your host in resort, making sure that you feel that you are a guest, experiencing a taste of true Keralite hospitality. 

Your safety comes first

On your arrival in Kerala you will be met at the airport by one of our representatives. They will do their utmost to ensure that you are transported to your accommodation as swiftly and as comfortably as possible. We take great care over your transfer arrangements to and from the airport - after all this is the first and last impression you will have of our services. This year we have invested in our own fleet of minibuses to make sure that wherever possible we have an absolute guarantee of the quality of the vehicles which we are using and the drivers who we employ, who are carefully selected and strictly controlled to ensure that they do not work longer hours than the maximum recommended for driving. Your safety and comfort always come first. You will always be accompanied by a representative, usually in a minibus (sometimes a coach) and it will always be air - conditioned. If you prefer we can organise a private transfer for you to make your holiday extra special. Please ask our reservations team for details.